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CUSTOMER EXPERIENCE
CUSTOMER EXPERIENCE
Course Details: Online | Self-Paced | 8 Hours | $445
Customer expectations are higher than ever—and meeting them requires more than good service. This course explores how to truly understand your digital customers, create meaningful feedback loops, and turn every interaction into an opportunity to build loyalty.
You'll learn how to track and interpret customer behavior, measure satisfaction, and weave customer experience (CX) into every part of your business strategy. Whether you're leading a team or just getting started, you'll come away with a clearer picture of what modern customers expect—and how to deliver it.
WHAT YOU WILL LEARN
The Changing Nature of Customer
Placing The Customer at The Center
Authenticity and Involving Customers
Data, Metrics, and Visualization
Designing X and Mastering CX
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Questions About Our Marketing Training Room Course Offerings?
At Marketing Training Room, we help you grow your business by building a stronger understanding of today’s most important marketing platforms. Whether you’re taking the reins and handling your marketing efforts on your own, managing an internal team, or outsourcing to an agency—we’ll give you the training you need so you can start seeing RESULTS!
Marketing Training Room is a natural extension of Front Burner Marketing's agency services that allows us to share our expertise with a broader audience. Now we can reach beyond our client base to help both marketers and business owners develop their own skills.
We offer several types of training and there is truly something for everyone. Bundle discounts are also available.
Through our partnership with the Digital Marketing Institute, this course delivers unparalleled learning experiences.
All of our courses are developed and reviewed under the guidance of the Global Industry Advisory Champions—a council of top marketing influencers, tech leaders, and C-suite decision-makers, including experts from:
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